PhoneRover maximizes patient attendance by engaging patients with carefully structured messages, in the right language, at the right time, utilizing the best contact method for that patient. Personalize the call, text, or email reminders with specific instructions based on the appointment type.
PhoneRover provides appointment request forms on websites where your patients are most likely to search, including Facebook and Google Places. We boost your online presence and make it convenient for patients to book appointments. And our Appointment Request workflow application ensures you’ll never lose track of a patient who wants an appointment.
PhoneRover’s automated recalls use text messages, phone calls, or email to get patients scheduled sooner. When notified that it is time for their next appointment, your patients can schedule it through PhoneRover’s text chat, through its online appointment request form, or by dialing zero to connect with your staff.
PhoneRover offers enterprise organizations the tools they need to optimize large-scale operations, including a central place where your administrators can view, configure, and manage all locations and user privileges from a single site. Our comprehensive reporting provides location and enterprise results.
When inclement weather or unexpected circumstances arise, canceling appointments can be done from anywhere using PhoneRover. Just log in and choose the full or a partial day, the provider or location, and the specific cancellation message you wish to include with your phone calls or text messages.
Deliver accredited health and wellness information to patients who call your office and are placed on hold. Our professionally produced programming is updated monthly, with content available for medical and dental offices; including practice-specific messages that communicate important office policies and promote your practice and staff.
Create and send any type of patient survey with ease. Have them automatically sent by email or text, after the appointment. Get responses in real time. Use our analytics tools to make data-driven decisions. Log in to share presentation-ready charts and reports; or download the results in Excel.
We make it simple for your patients to ask questions, and even simpler for you to answer them. PhoneRover provides you with your own dedicated phone number to receive text messages. Incoming texts from patients appear on your computer, in PhoneRover’s Message Center. When you reply, the message arrives on the patient’s phone like a normal text.
PhoneRover provides tools to facilitate public reviews and increase your online exposure. Based on the criteria you specify, PhoneRover surveys your patients and automatically directs them to top sites like Google Places and Yelp where prospective patients are most likely to search when looking for a new provider.
Professional emails start with customizable templates. Our editor makes it easy to create emails so you can look like the practice your patients know. Track your success in real time. Our reporting and tracking tools let you know everything you need to know, like who is opening and clicking your emails.
PhoneRover immediately contacts your no-show patients via a phone call, text message, or email to get them rescheduled. By automating this time-consuming task that might otherwise not get done, your staff will have more time to spend with patients who did show up for their appointments, and for patient inquiries and calls.
All of our patient relationship management metrics in one place. Get an at-a-glance and real-time view of the state of your practice for instant action. Presentation-ready charts and reports help you easily track all patient communication activity, appointments generated through PhoneRover, and the survey results your patients submit.
From the initial consultation through feature optimization – we’re there for you. Prior to implementation, your Success Coach obtains a clear understanding of how your practice currently works, customizes the feature roll-out schedule, and is responsible to manage its implementation, which is tailored to fit the needs of your healthcare practice. Ongoing benchmark reports help you compare your services to the industry, with potential suggestions for improvement.
When you need to add a new provider, record special instructions for patients, customize your survey questions, or design a special marketing campaign, your Success Coach will make it happen. They will be monitoring automatic alerts if your services aren’t performing as designed. They are there to provide you the analytics showing your progress and will offer suggestions for changes when appropriate.
PhoneRover is a for-profit company with a philanthropic cause; and we’re always there in time of need. Through our S.H.A.R.E. Initiative, we aspire to use our communication technologies to advance the wellbeing of the public in measurable ways.
Since 2013, we have made S.H.A.R.E. available to qualified healthcare organizations at no cost, helping them facilitate the delivery of more than 325 million messages to their patient population base, so that